What it is
Ask Sonder answers questions in plain words (“What’s due before payday?”, “Visa or Christmas?”) using your own records, and shows source cards so you can check the numbers. It can also prepare a change for you to review. It is optional: everything else in Sonder works without it.
What leaves your device
When you ask, your device sends your question and only the records a tool needs to answer it to Sonder’s own private service. That service forwards the request to a third-party AI provider (currently OpenAI) and returns the answer. We show a disclosure the first time you use it.
- No permanent provider key is in the app. The service uses its own keys.
- The service keeps counts to enforce limits and manage cost. It doesn’t log your questions or figures.
- We ask the provider not to store the conversation. Its own policies still apply to what it processes.
What it never receives
- Your Journal, unless you switch it on. Locked entries never leave your device.
- Bank data, even if banking later becomes available, unless you make a separate explicit choice.
- Your Apple ID password, or any payment card details.
Links and general questions
If you paste a product link, the service reads that single public page for its name, price and store, and marks the price as “read from the page” until you confirm it. For general questions (such as contribution limits) the assistant may search public web pages, shows its sources and the date it read them, and never puts your records into a search.
Nothing changes without you
Sonder never changes your plan silently. When a change is needed, it prepares it and shows it to you. You review it and confirm it, and it appears in Change History. Navigation suggestions are offered as buttons and never performed for you.
It can be wrong
AI answers may be inaccurate, incomplete or out of date. Anything uncertain is labelled as an estimate. Answers about rules and rates are general information for a country or region, not advice about your own situation.
Not professional advice
Sonder is not a financial, tax, legal or investment adviser. Use its answers to think, not to decide alone. For decisions that matter, talk to a qualified professional.
Your controls
You choose whether to use Ask Sonder at all, whether the Journal is included, and you can delete conversations as you can any record. Data and account deletion · Privacy Policy · Support