Privacy Policy

Who we are

Sonder is made and operated by Hollin Labs (“we”, “us”). You can reach us at hello@hollinlabs.com.

The short version

• Your financial records live on your device. If you turn on iCloud sync, they also sync through your own private iCloud, operated by Apple.
• Sonder has no advertising and doesn’t sell your information.
• When you use Ask Sonder, your question and only the records needed to answer it are sent through our service to a third-party AI provider.
• Apple handles payment. RevenueCat helps us tell whether a subscription is active.
• Sonder doesn’t connect to your bank, and doesn’t send product analytics.
• This website doesn’t use cookies, analytics or advertising trackers.

Information we handle

Sign in with Apple

Sonder uses Sign in with Apple. Apple gives us a stable identifier and, if you choose to share it, your name. Sonder does not ask Apple for your email address. We keep the identifier in your device’s Keychain. We don’t receive your Apple password.

Your financial records, notes and Journal

The accounts, balances, paychecks, bills, goals, debts, notes, Journal entries and conversations you create in Sonder are stored in the app on your device. They are not uploaded to our servers. Because they are on your device, they’re also part of any device backup you make, and of exports you create.

You can lock Journal entries, require Face ID or your passcode to open Sonder, and hide financial values in the app and in widgets. Reminders are created on your device, and when values are hidden a reminder never shows an amount.

iCloud sync (optional)

If you turn on Sync with iCloud, Sonder stores your records in your private CloudKit database in your own iCloud account so your devices stay in step. Apple operates iCloud and its terms apply. We don’t use a public database, and we can’t see your private iCloud data. Sync is off unless you turn it on.

Ask Sonder and AI processing

Ask Sonder is optional. When you ask a question, your device sends the question and only the records a tool needs to answer it to Sonder’s own private service, which forwards the request to a third-party AI provider (currently OpenAI) and returns the answer. We ask the provider not to store the conversation. The provider’s own API terms and policies still apply to what it processes, including any short-term safety logging it performs.

Our service keeps counts to enforce limits and manage cost, not the content of your questions or figures. It doesn’t log request bodies. We show a disclosure the first time you use Ask Sonder.

• Your Journal is left out unless you switch it on in Ask Sonder settings. Locked entries never leave your device.
• Nothing in your plan changes until you review and confirm a change in Sonder.

More detail is on Ask Sonder and AI.

Product links and web searches

If you paste a product link into Sonder Check, our service fetches that one public page to read its name, price and store. For general questions such as tax limits, the assistant may search public web pages and shows its sources. It never places your records in a search. We send a country hint based on your device region to give region-appropriate general answers.

Bank connections

Sonder doesn’t connect to your bank. You enter your accounts and balances yourself. If that ever changes, we’ll ask for your consent in the app and update this policy first.

Subscriptions and payments

Purchases are made through Apple. We never see your payment card. Apple tells RevenueCat and us whether your subscription is active, using your subscriber identifier and purchase details. RevenueCat processes this on our behalf, and its privacy policy applies to its handling. Our AI service may also check Apple-signed purchase information to confirm your plan when applying plan-based limits.

Analytics and diagnostics

Sonder doesn’t send product analytics, crash reports or advertising data to us or to anyone else. We don’t use advertising identifiers and don’t track you across other companies’ apps or websites. If we add analytics later, it will be off until you turn it on, we’ll update this policy first, and we won’t describe it as anonymous if it can be linked to your subscription.

This website

This website sets no cookies, runs no analytics and loads no third-party scripts or fonts. Our host, Netlify, processes standard request information, such as your IP address and browser details, to deliver the site and keep it secure. If you email us, we receive what you send.

How we use information

To provide Sonder and its features, confirm your subscription, answer your questions when you ask Sonder or write to support, keep our services secure and within limits, and meet legal duties. We don’t sell personal information and we don’t use your financial records for advertising.

Who we share it with

We may also disclose information if the law requires it, or to protect rights and safety. If Hollin Labs is ever sold or merged, we’ll tell you before your information is subject to a different privacy policy.

Retention and deletion

Records on your device stay until you delete them or erase the app’s data. You can export them first. Settings → Erase all data removes your records, reminders and widget data from the device, and with iCloud sync on, from your private iCloud copy and your other devices. Our AI service keeps usage counters per install, not the content of your questions, and doesn’t keep them longer than needed to enforce daily limits. Subscription records are held by Apple and RevenueCat under their own retention rules, and we keep nothing beyond what they hold except what the law requires. Data and account deletion explains each case.

Security

We use measures appropriate to the service, including encrypted connections, restricting what our service logs, and keeping provider keys on the server only. No system is perfectly secure, and we can’t promise otherwise. Use Face ID or a passcode on your device and keep it up to date.

Your rights and choices

Depending on where you live, including Canada and certain US states, you may have the right to access, correct, delete or export your personal information, to withdraw consent, and to complain to a privacy regulator. Most of your information is in the app and under your control. For anything we hold, write to hello@hollinlabs.com from the email address you use with Apple, and tell us what you’d like. We’ll respond within the time the law requires.

International processing

Our service providers may process information in countries other than yours, including the United States. Where required, we rely on appropriate safeguards.

Email

Sonder doesn’t collect your email address in the app and doesn’t send marketing email. If you write to us, we use your address only to reply.

Children

Sonder isn’t directed to children, and we don’t knowingly collect personal information from anyone under 18. If you believe a child has given us information, write to us and we’ll delete it. Sonder is for people aged 18 and over, and you must be at least 18 to use it.

Changes to this policy

If we change this policy, we’ll update the date above and, for material changes, tell you in the app or by email before they take effect.

Contact

Questions about privacy: hello@hollinlabs.com.