The short version
| Where | What’s there | How to remove it |
|---|---|---|
| Your device | Your records, notes, Journal, conversations, reminders, widget data | Settings → Erase all data |
| Your private iCloud (if sync is on) | A synced copy of your records | Erase all data also removes it; or manage it in your iCloud storage settings |
| Apple | Your Sign in with Apple link, your subscription | Apple ID settings |
| Our services | Subscription status and service counters | Email us |
1. Export a copy first
In Sonder, open Settings → Data and choose Export Backup, or export a single month as CSV. Keep the file somewhere safe. Erasing can’t be undone.
2. Delete from your device
Deleted items first wait in More → Recently Deleted so a slip doesn’t cost you a record. To remove everything, open Settings → Erase all data, read the notice, and type the confirmation. Erase removes your accounts, plans, goals, notes, Journal entries, conversations and other records from the device, cancels scheduled reminders and clears widget data. Sonder then starts fresh and onboarding runs again.
Deleting the Sonder app also removes its on-device data from that device, but it doesn’t reach your iCloud copy, so use Erase all data first if iCloud sync was on.
3. Your private iCloud copy
If Sync with iCloud was on, Erase all data also removes the records from your private iCloud copy and, as that change syncs, from your other devices. It isn’t instantaneous: a device that’s offline picks the change up when it reconnects. Turning sync off on its own only stops future syncing and keeps what’s on the device. To remove what Sonder stored in iCloud without erasing, use Settings → Apple Account → iCloud → Manage Account Storage and choose Sonder (the wording varies by iOS version). Apple operates iCloud, and backups of your device or iCloud that Apple keeps follow Apple’s own schedule.
4. Your account and Sign in with Apple
Sonder doesn’t keep a profile you log in to on our servers. Your account is your Apple ID connection. To stop Sonder using Sign in with Apple, go to Settings → Apple Account → Sign-In & Security → Sign in with Apple, choose Sonder, and tap Stop Using Apple ID. Cancelling a subscription is separate: do it in Settings → Apple Account → Subscriptions. Neither erases your on-device records, so do step 2 as well.
5. Records held by our services
We keep little: your subscription status and purchase records (through Apple and RevenueCat), and counters our AI service uses to enforce limits. Our AI service does not store the content of your questions. To ask us to delete the records tied to you, or to see what we have, write to hello@hollinlabs.com from the email you use with Apple and tell us what you’d like. Some records, such as purchase and tax records, may have to be kept for legal reasons. We can’t promise that every copy disappears immediately; providers such as Apple and RevenueCat follow their own retention.
6. Revoking AI access
Ask Sonder is optional and only runs when you ask a question. In Ask Sonder settings you can keep your Journal out of what the assistant sees (this is the default). Conversations are records on your device, so Erase all data removes them. We ask the AI provider not to store them; its own policies apply to anything it processed.
7. Bank connections
Sonder doesn’t connect to your bank, so there is no bank data to remove. Everything in Sonder is information you entered.
8. Removing individual records
You can delete any single record, account, goal, debt or Journal entry from its own screen. Archived items keep history, while deleted items move to Recently Deleted.
Need help?
Write to hello@hollinlabs.com. See also the Privacy Policy.