Agreement
These Terms are an agreement between you and Hollin Labs about your use of the Sonder app for iPhone and iPad, and this website (“Sonder”). By using Sonder you accept them. If you don’t, please don’t use Sonder. Apple’s standard Licensed Application End User License Agreement also applies to your use of the app, and these Terms add to it.
What Sonder is
Sonder is a personal finance planner and journal. It helps you record accounts, paydays, bills, goals and debts, forecast your planned balance, try decisions on paper, and keep notes. It performs calculations on what you enter. It does not hold, move, invest or lend money.
Not financial advice
Sonder is not a bank, lender, broker, investment adviser, tax adviser or fiduciary, and nothing in Sonder is professional advice. Forecasts, checks, comparisons and answers are only as accurate as the information you enter, depend on assumptions you can see, and may be wrong. You are responsible for your financial decisions. For advice about your situation, speak to a qualified professional.
Eligibility
You must be at least 18 years old, able to enter a binding contract where you live, and hold an Apple ID. You must follow the laws that apply to you.
Your account and Sign in with Apple
You sign in with Sign in with Apple. Keep your Apple ID and device secure. You are responsible for what happens under your Apple ID. If you think someone else has access, change your Apple ID password and write to us.
Sonder Plus subscription
You need an active Sonder Plus subscription to use Sonder after setup. Plans, prices, free trials, introductory offers, renewal and cancellation are set out on the Pricing and Subscription Terms pages, which are part of these Terms. Apple processes payments and handles refunds under its own rules. Ending a subscription does not delete your records.
Your records and your responsibilities
You own what you enter. You give us only the permission needed to run Sonder for you (for example, to send an Ask Sonder question to our AI service, and to sync through your own iCloud when you turn it on). You are responsible for the accuracy of what you enter, for keeping backups, and for how you use exports and shared cards. Sonder’s export tools exist so you can keep your own copy.
Acceptable use
Don’t misuse Sonder or our services. In particular, don’t: attempt to access other people’s data; probe, overload or interfere with our services; reverse engineer or copy the app except as the law allows; bypass limits, entitlements or security; use Sonder to break the law or infringe others’ rights; or use Ask Sonder to produce harmful or deceptive content.
AI-generated information
Ask Sonder uses an AI model. Its answers can be incomplete, outdated or wrong, and general information about rules and rates isn’t advice about your situation. Check anything important against your own records and, where it matters, a professional. Changes to your plan only take effect after you confirm them. How your data is handled is explained in the Privacy Policy and on Ask Sonder and AI.
Third-party services
Sonder relies on services from others, including Apple (sign-in, payments, iCloud), RevenueCat (subscription status), an AI provider and Cloudflare (hosting). Their terms apply to their services, and we aren’t responsible for them.
Our intellectual property
Sonder, its design, the Sonder orb, the name and the software belong to Hollin Labs or its licensors. We give you a personal, non-exclusive, non-transferable licence to use the app on devices you own or control, for your own personal use, as the Apple licence allows. If you send us feedback we can use it without owing you anything.
Availability and changes
We work to keep Sonder available, but we don’t promise it will always be uninterrupted or error-free. We may change, add or remove features, and may update these Terms. We’ll tell you about material changes in the app or by email before they take effect. If you keep using Sonder after that, you accept them.
Ending your use
You can stop using Sonder at any time: cancel your subscription with Apple, export your data, and use Erase all data. We may suspend or end access if you seriously breach these Terms or if the law requires, and we’ll explain why where we can. Sections that by their nature should survive (such as disclaimers and liability limits) will.
Disclaimers and liability
Sonder is provided “as is” and “as available”. To the extent the law allows, we don’t give warranties of accuracy, fitness for a particular purpose or non-infringement, and Hollin Labs isn’t liable for indirect or consequential losses, lost profits, or decisions you make using Sonder. Nothing in these Terms limits liability that can’t be limited by law, or your statutory consumer rights. The exact limits and any cap on liability: pending owner and legal review.
Governing law
Nothing here takes away rights you have under the consumer law where you live.
Contact
Questions about these Terms: hello@hollinlabs.com.