Support
How can we help?
Find the answer below, or write to us. We read every message.
We reply by email. Please don’t send passwords, full account numbers or other sensitive details by email.
Getting started
- Open Sonder and answer the short questions about what you want from your money.
- Sign in with Apple and choose a plan on the final screen.
- On Home, tap Confirm balance and type what’s in the account right now.
- Add your paychecks and bills to your Plan. Recurring items only need entering once.
- Open Forecast to see the dates that matter, including your lowest point.
Subscription and billing
Subscriptions are bought and managed by Apple. In Sonder, Settings → Manage subscription opens your subscription page. You can also go to Settings → Apple Account → Subscriptions on your iPhone or iPad.
To stop renewal, cancel at least 24 hours before the current period ends. Your records are always yours: ending a subscription doesn’t delete them, and export and account settings stay available. Subscription Terms · Pricing.
Restoring a purchase
Sign in with the Apple ID that subscribed, open Settings → Restore purchases, and wait a moment. If your plan doesn’t appear, make sure you’re using the same Apple ID in the App Store, then write to us.
Sign in with Apple
Sonder uses Sign in with Apple and has no passwords of its own. If you chose to hide your email, Apple gives us a private relay address. To stop using Sonder with Sign in with Apple, go to Settings → Apple Account → Sign-In & Security → Sign in with Apple on your device and choose Sonder.
Setting up accounts by hand
Open More → Accounts and add each account with the balance you’ve confirmed. An account without a confirmed balance is treated as having none, never as zero. Planned routing for your paychecks is kept apart from actual balances.
How the numbers work
Your forecast starts from your confirmed balance and applies, in date order, every bill and paycheck in your plan after that date. By default it counts only paychecks that have arrived; the Forecast lets you include expected income and tells you which paychecks that adds. Overdue bills are counted as owed today. Anything estimated is labelled as an estimate.
Planned and actual
A planned item is something you expect. Marking it paid or received records the real date and amount, and your forecast and chapter update. If you tapped by mistake, use Undo from the banner, or edit the entry later. Past changes are listed in Change History.
Ask Sonder and your privacy
Ask Sonder sends your question, and only the records needed to answer it, through Sonder’s service to a third-party AI provider. Your Journal is excluded unless you switch it on; locked entries never leave; and nothing is sent unless you ask. Read the full explanation.
iCloud sync
With iCloud on, your records sync between your own devices through your private iCloud. If devices disagree: confirm both use the same iCloud account, that iCloud has space, and that Sonder is open on both for a moment.
Exporting data
Settings → Data lets you export a full backup, or a single month as CSV.
Deleting data
Deleted items wait in More → Recently Deleted until you remove them. Settings → Erase All Data removes your data from the device. The page on data and account deletion explains what that does and doesn’t reach.
Bank connections
Sonder doesn’t connect to your bank. You enter your accounts, balances, paychecks and bills yourself, and nothing in Sonder asks for your bank login.
Frequently asked questions
Getting started
What is Sonder?
Sonder is a personal finance planner and journal for iPhone and iPad. It shows how far your money reaches, lets you check a purchase or compare two choices before you make them, and keeps the story behind your numbers in monthly chapters.
Do I need to connect a bank account?
No. Sonder works from the balances, paydays and bills you enter yourself. It doesn’t connect to your bank.
How do I sign in?
With Sign in with Apple. Sonder receives the identifier Apple provides and, if you share it, your name and email. You can choose to hide your email from us. There is no separate password.
Which devices does Sonder run on?
iPhone and iPad. There is no Android or web app.
Subscriptions and Sonder Plus
What does Sonder Plus cost?
The US-dollar reference prices are $4.99 a week, $12.99 a month and $79.99 a year. Apple shows the final price for your country, with taxes, before you confirm. Pricing.
Is there a free trial?
The annual plan includes a 7-day free trial for eligible new subscribers. The weekly ($4.99) and monthly ($12.99) plans have no free trial. Apple decides eligibility.
How do I cancel?
On your iPhone or iPad, open Settings, tap your name, then Subscriptions, choose Sonder and tap Cancel. You can also use Manage subscription inside Sonder’s Settings. Cancel at least 24 hours before the period ends to avoid the next charge. Subscription terms.
How do I restore my purchase on a new device?
Open Sonder’s Settings and choose Restore purchases while signed in with the same Apple ID that subscribed.
Can I get a refund?
Apple processes refunds for App Store purchases. Request one at reportaproblem.apple.com. We can’t issue refunds ourselves, but write to us if something went wrong and we’ll help where we can.
How the numbers work
What does “You’re covered through…” mean?
It’s the last date your planned balance stays above zero, using the balance you confirmed, the bills and paychecks in your plan, and (by default) only paychecks that have actually arrived. The Forecast lets you include expected income too.
What’s the difference between planned and actual?
Planned items are what you expect: a bill due on the 5th, a paycheck on the 15th. Actual is what you mark as paid or received, with the real date and amount. Sonder updates your forecast as you do.
Why does my balance say “confirmed” with a date?
A forecast is only as good as its starting point. When you confirm a balance, Sonder remembers the date, and counts only what happens after it.
Are the examples on your website real people’s data?
No. Every figure in the website demos is fictional, and the app screenshots come from the app’s built-in sample data.
Ask Sonder and your privacy
What does Ask Sonder send, and to whom?
Your question and only the records needed to answer it go through Sonder’s own service to a third-party AI provider. Your Journal stays out unless you switch it on, locked entries never leave. See Ask Sonder and AI.
Can Ask Sonder change my plan by itself?
No. It can prepare a change, and nothing happens until you review and confirm it. Changes appear in Change History.
Is Ask Sonder financial advice?
No. It does arithmetic on your own records and gives general information. It can be wrong. For decisions about taxes, investments or debt, speak to a qualified professional.
Your data
Where is my data stored?
On your device. If you turn on iCloud, it also syncs through your private iCloud account, which Apple operates. Ask Sonder requests and subscription status are the main things that involve other services. Privacy Policy.
How do I export my data?
In Sonder, open Settings, then Data, and choose Export Backup, or export a single month as CSV.
How do I delete my data?
Settings has an Erase All Data option, and deleted items wait in Recently Deleted before they’re gone. iCloud copies and our service’s records are covered on Data and account deletion.
Does deleting the app cancel my subscription?
No. Subscriptions are managed through Apple. Cancel in your Apple account settings.
My iPhone and iPad don’t match. What now?
Sync needs the same iCloud account on both, enough iCloud storage, and a connection. Open Sonder on both devices and give changes a moment to arrive.
Contact
Email hello@hollinlabs.com. Mention your iPhone or iPad model and iOS version, and what you expected to happen. Sonder is made by Hollin Labs.